Customer Service

• Is dedicated exclusively to Line.
• Interfaces with equipment control to ensure adequate equipment is available.
• Monitors booking activity in association with sales personnel.
• Handles booking inquiries.
• Handles rate inquiries.
• Monitors dangerous cargo movements with shipper, trucker, terminal, stowage personnel.
• Coordinates with vessel closings.
• Reviews booking recaps prior to distribution to documentation personnel.
• Handles customer problems.